Terms & Conditions


Subscription Terms and Conditions

These terms and conditions (“Terms”) govern your use of This is Pineapple’s subscription service (“Service”). By subscribing to our Service, you agree to be bound by these Terms. Please read them carefully.

1. Subscription

1.1. By subscribing to our Service, you agree to pay the subscription fee as outlined on our website or as otherwise agreed upon.

1.2. Your subscription will automatically renew at the end of each subscription period unless cancelled in accordance with Section 2 below. If the renewal payment fails we will contact you to obtain an alternative payment method however if not provided within 5 days your access will be terminated.

2. Cancellation

2.1. You may cancel your subscription at any time by contacting our customer support or through your account settings on our website.

2.2. Upon cancellation, you will continue to have access to the Service until the end of your current subscription period, after which your access will be terminated.

3. Payments

3.1. You agree to pay all subscription fees at the point of signing up in accordance with the payment terms specified on our website or as otherwise agreed upon.

3.2 The Pineapple reports are published quarterly. If you sign up mid quarter the first report, you will receive will be at the end of the next quarter.

3.2. All fees are non-refundable, except as expressly provided in these Terms or as required by law.

4. Changes to the Service

4.1. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including the availability of certain features or content.

4.2. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

5. Intellectual Property

5.1. All content provided through the Service, including but not limited to the Pineapple report, text, graphics, logos, images, and software, is the property of This is Pineapple or its licensors and is protected by copyright and other intellectual property laws.

5.2. You may not modify, reproduce, distribute, transmit, or otherwise exploit any content provided through the Service without the express written consent of Pineapple.

6. Disclaimer of Warranties

6.1. The Service is provided on an “as-is” and “as available” basis, without any warranties of any kind, either express or implied.

6.2. This is Pineapple does not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

6.3 You are responsible for the accuracy, quality, quantity and integrity of the data you submit to This is Pineapple. The output of the Services (e.g. reports or other deliverables) are reliant on the data submitted by you and This is Pineapple cannot guarantee: (i) that any output of the Services will contain a minimum number of benchmark criteria or results; or (ii) the content or accuracy of any output of the Services.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, This is Pineapple shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; or (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Data

8.1 In order to receive the Services, you are required to submit data to This is Pineapple as requested from time to time. This is Pineapple is entitled to use all such data for the provision of the Services and to benchmark against other data on an aggregated basis. All analysis of such data, including without limitation benchmark data and derivates of such data, will be owned by This is Pineapple.

9. Governing Law

9.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

10. Changes to the Terms

10.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Contact Us

11.1. If you have any questions about these Terms, please contact us at hello@thisispineapple.uk

By subscribing to our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.